Shipping & Handling Costs:
Merchandise Total Shipping Cost
$1 – 24.99 $6.95
$25 – 40.99 $7.95
$41 – 55.99 $9.95
$56 – 75.99 $10.95
$76 – 100.99 $11.95
$101 and over $13.95

2. What are my payment options?
For your convenience, we have installed a Secured Shopping Cart via PayPal where you may use your credit card for on-line ordering. If you experience difficulties while placing an order, contact us at purpletulip@thepurpletuliponline.com.

If you prefer not to enter your credit card information into our Web site (all internet payment is secure), you can call us to place your order and mail us a personal check. Gifts will be shipped after the check is received and has cleared.

All checks should be made payable to The Purple Tulip and mailed to:
The Purple Tulip
P.O. Box 182
West Friendship, MD 21794-0182

3. How can I check the status of my order?

You can also always email us at purpletulip@thepurpletuliponline.com to check the status of a pending order.

4. Do you take special orders?
Yes, e-mail us at purpletulip@thepurpletuliponline.com if you have any special requests. We will do our best to accommodate them.

5. What is your return policy?
Although all sales are final, if you are unhappy with a product, we are also unhappy. The Purple Tulip will gladly exchange any unused, non-personalized item(s) for another or issue a credit within 14 days of receipt of goods. Please contact us to obtain the proper return address. For your own protection, please return the items to us, prepaid and insured, as The Purple Tulip is not responsible for merchandise lost or damaged in transit. The Purple Tulip reserves the right to return items to the customer if there is visible usage to the items. We're sorry, but there are no returns or exchanges on personalized or monogrammed items, except in the case of The Purple Tulip error.

Please contact our customer service department at purpletulip@thepurpletuliponline.com with any questions or concerns.

6. Does The Purple Tulip charge sales tax?
We are based in Maryland so we are required by law to charge sales tax (5%) on orders shipped to residents of Maryland.

79. Do you accept telephone orders?
Yes, you can call us at 410.206.2358 and we can process your order over the phone or via fax.

8. What are your hours?
Since we are an internet store, you can order anytime – day or night! We generally process orders Monday-Friday 8a – 5p, but we try to get to every order as soon as it is placed and promptly respond to emails and voicemails – even on the weekends. Shipping of orders is limited to weekdays.

9. Do you have special packaging for an order that is a gift?
Yes, for an additional fee of $5, The Purple Tulip will wrap your gift in a beautiful white gift box that is hand-tied with our signature two-tone purple raffia ribbon and filled with lavender paper shred. Each order is assembled with love and a personalized gift card is tucked inside.

10. How long does it take for an item to be personalized?
Monogramming usually takes about 10 business days. You can expect it to take 10-15 business days from when the order is placed for the recipient to receive their monogrammed gift.

11. How long do hand-painted gifts take?
Personalized plates take an average of two to three weeks to be completed. Each item is individually painted by an artist. It should take approximately four weeks from when your order is placed for the recipient to receive their item.

If you have any other questions or comments, please email us at purpletulip@thepurpletuliponline.com. We strive to ensure that all products are accurately represented on our Web site so that as a gift-giver, you can rely on sending a quality present. We take pride in our products and make every effort to ensure you have an easy shopping experience and that the gift is one that will be treasured.